Get to Know Us
What Sets Us Apart
Marshall Hotels & Resorts is a 100 percent pure management company, unencumbered by its own real estate. The company was built with the notion that for it to succeed, MH&R must first succeed on behalf of its owners and guests. There is no “favored nation” status—all hotels are treated equally by MH&R. Each property receives hands-on, near-daily attention from the MH&R corporate team; owners don’t meet with a pitch team before being handed off to people they’ve never met previously. This dedication to a hotel’s success first and foremost is a meaningful differentiator for MH&R.
Improving Asset Values
MH&R improves asset value by ensuring superior financial performance as its management team identifies new opportunities and cost/time-saving technology that impact the guest in a positive way. Each member of the corporate team works on a near daily basis with each hotel to ensure properties benefit from the company’s rich and deep well of experience and practical knowledge. Unencumbered by its own real estate, MH&R focuses 100 percent on delivering superior results for owners. With its wide and diverse portfolio nationwide, MH&R provides economies of scale and purchasing power that no individual property can match on its own.
MH&R’s operational services include:
- Nationally Negotiated Pricing from Key Vendors
- Branded, In-House Product Line, Ranging from Wine to In-Room Amenities
- Asset Management
- Human Resources
- Purchasing Power
Sales, Marketing and Revenue Management
MH&R utilizes both proprietary and cutting-edge industry tools and metrics to evaluate each hotel and its market before identifying and targeting the correct guest base. The company’s teams are committed to improving room revenues, lowering costs and increasing guest satisfaction.
MH&R provides assistance with the following activities:
- Digital Advertising
- Social Media Support
- Dedicated Corporate eCommerce Support
- Search Engine Marketing & Display Advertising
- Reputation Monitoring and Management
- Ongoing Training and Informational Webinars
- Regularly Updated Sales and Revenue Management Reports
Accounting and Finance
Improving Property Value
MH&R experienced accounting team interprets and delivers actionable financial intelligence across brands, geographic regions and hotel types to ensure that best pecuniary practices are implemented at each hotel to guarantee proper cash management, maximum profitability and, ultimately, improved property value based on superior financial performance.
- Real-Time Financial Reporting
- Accounts Payable and Receivable Management and Monitoring
- Payroll Services
- Monthly/Quarterly/Annual Statements, Reports and Projections
- Annual Operating and Capital Budgeting
- Comprehensive Internal Audits
New Construction to Renovations
MH&R provides the complete range of hotel development services, offering cost-effective solutions for ground-up, new development to renovation projects. The company’s expert team manages hotel construction from conception through completion.
- Site Selection
- Due Diligence
- Planning & Program Development
- Design Management Services
- Bid Phase Services
- Construction Services
- Branding Analysis
- Architect & Contractor Selection
- Procurement (FF&E, Equipment, Operating Supplies)
- Pre-Opening Coordination
We Are Marshall
Experienced Leadership Team
Marshall Hotels & Resorts’ executive team brings more than 300 years of combined experience across multiple disciplines involved in making a hotel run efficiently and profitably. On average, the team has been able to increase revenues by 10-15% the first year of takeover and profits by 20-25%.
1940 – 2014
Industry icon Charles L. Marshall founded Marshall Hotels & Resorts in 1980, leading the company to become one of the top 25 largest management companies in the hospitality industry. With an uncanny ability to identify and solve complex problems in their earliest stages, his background included hotel and free-standing restaurant management, hotel development, receivership and turn-around expertise.
He was recognized with multiple awards for his success, including the prestigious Sheraton “Manager of the Year” and the “Distinguished Achievement Award,” which was presented by the International Franchise Association. He graduated from Oklahoma State University with a degree in Hotel and Restaurant Administration and received the school’s Distinguished Alumnus Award.
Not pictured: Lindsay Hoeben,
Who is Marshall
Marshall Hotels & Resorts is proud to congratulate and announce our staff members and hotels who have achieved honors and recognition for outstanding efforts.
Terrance English of the Hampton Inn & Suites Fredericksburg, VA – Ambassador U ” Game Changer”
Priscilla Blake of the Hampton Inn Salisbury, MD was awarded the Spirit of Hampton Award in July.
Team Member Adam Gromek of the DoubleTree Binghamton, NY was selected as a winner for 2017 June Catch Me at My Best®. He was selected from over 300,000 Team Members across Hilton who was caught that month.
Anchored Inn & Suites – Deale, MD
4.5 rating with Trip Advisor.
2016 Guest Review Award from Booking.com with a score of 9.4 of of 10.
2018 Best RevPAR for Limited Service awarded by MHR
2019 Nominated for Community Service Award through Wyndham
2019 Nominated for Community Service Award through Barrow County Chamber of Commerce
2020 Best of Baymont Award through Wyndham
DoubleTree – Binghamton, NY:
Number 1 on Trip Advisor for the area competition.
2018 Accounting Excellence
2018 Best Rev Par Index
2018 Director of Sales of The Year
Trip Advisor – #2 of 13 hotels in Binghamton, NY
Booking.com – 9 out of 10
DoubleTree by Hilton Youngstown Downtown
2018 Award of Merit in Recognition of Design Excellence
2018 Youngstown CityScape Beautification Watch Award
2019 TripAdvisor Certificate of Excellence Award
George Washington Hotel A Wyndham Grand Hotel – Winchester, VA
2014 Large Business of the Year – Top of VA Regional Chamber
Hotel of the year 2011
Hotel of the year 2015/2016
Trip Advisor Hall of fame winner 2015 – 5 consecutive years for Certificate of Excellence.
Trip Advisor Certificate of excellence 2010-2017
Insider select award with Expedia in 2009 / 2015
Current WynReview scores:
WynReview Survey Service Score: 4.50
WynReview Survey Overall Score: 4.60
Brand Overall Score: 4.0
Trip Advisor 2020 Traveler’s Choice Winner
Hampton Inn Farmville, VA is ranked as the #1 Hampton Inn in Virginia for Quality, Service and Cleanliness.
2007, 2008, 2009, 2010, and 2011 LIGHTHOUSE AWARD WINNER.
2007, 2008, 2009, 2010, and 2011 Trip Advisor Circle of Excellence Winner.
2020 Trip Advisor Travelers’ Choice Winner
Hampton Inn and Suites Fredericksburg, South
Hampton Inn and Suites “Wall of Fame”
AAA Triple Diamond Award
Hampton “Circle of Excellence” 2009, 2010, 2014
Terrance English Hampton Ambassador U Alumni
Game changers coaching certificate
StandOut Debrief certificate 2018
Marcus Buckingham Company
2018 Marshall Hotels and Resorts Best RevPar Index Award, Select Service
Trip Advisor CERTIFICATE of EXCELLENCE 2018, 2019
Trip Advisor HALL of FAME CERTIFICATE of EXCELLENCE 2018,2019
Best of the Burg 2018
AAA Triple Diamond Award
Booking,com Guest Review Award
Trip Advisor 2020 Traveler’s Choice Winner
Booking.com Guest Review Awards 2016 score 9.2, 2018, 2019 score 8.9
Hotels.com “Loved by Guests Award” Superb 9.0
Hampton Inn – Ocean City, MD
Hampton Inn “Mover and Shaker Award”, 2015 – #25 in service out of 2,004 hotels
Tripadvisor “Circle of Excellence” 2014, 2015, 2016, 2017
Hotels.com “Loved by Guests” certificate, 2017
Family vacation critic favorite, 2016 and 2017
Hampton Inn and Suites Yonkers Westchester
Loved by Guests 2020 Hotels.com Award
Loved by Guests award 2019 – guest rating 9.4
Loved by Guests award 2018 – guest rating 9.2
2019 TripAdvisor Certificate of Excellence
2019 AAA or CAA/AAA Inspector’s Best Of Housekeeping hotel
Trip Advisor Excellence Award 2019 and 2020 TOP 3% of Hotels and Resorts Worldwide is service scores.
Trip Advisor 2020 Travelers’ Choice Award
Top 20 hotels for families in Connecticut by TravelMyth.
Marietta Hampton Inn and Suites:
Outstanding Quality Assurance Inspection July 2019
2019 Best of Microtel award.
Staybridge Suites Philadelphia/Valley Forge
General Manager Regional MVP 2018.
The Madison Hotel – Morristown, NJ
TripAdvisor: #1 ranked among competition. Certificate of Excellence property
The Daily Record: Winner of “Best of the Best Morris County – Hotel”
Hotels.com: 4.5 Superb guest rating award
Expedia: VIP+ property. 93% Expedia.com guest review
Booking.com: 8.9 guest rating
The Knot: 5 star rating. “Best of Weddings Hall of Fame” Award. “Best of Weddings” pick 2011 – 2017
Wedding Wire: 5 star rating
NJ Bride: “Love It” ranking
Google Reviews: 4.4 rating
The Bernic Hotel, NY
2018 Best GOP as a percentage of budgeted GOP “ Select Service. .
General Manager Rookie of the year 2018. Andres Orozco
Director of Sales of the year 2018. Bonnie Goodman.
Trip Advisor 2020 Traveler’s Choice Winner
TripAdvisor: #34 ranked among competition. 2019 Certificate of Excellence
Hotels.com: 4.4 Superb guest rating award
Expedia: 4.5 Expedia.com guest review
Booking.com: 8.7 guest rating
2018-2020 AAA Four Diamond Award
2018- Convention South- Reader’s Choice Award
2019 Hilton Award of Excellence for Best Curio Hotel in North America
2019 Virginia Restaurant, Lodging and Tourism Association board- Top 3 for Hotel of the Year category
2019 Lynchburg Living- Madi was named as a Millennial on the Move Award
2019 Best of Lynchburg- Gold for Best Hotel
2019 Best of Lynchburg- Silver for Best View of City
2019 Best of Lynchburg- Bronze for Best Banquet Facility
2019 Lynchburg Business- Community Impact Award
2019 News & Advance – Gold for Best Hotel
2019 News & Advance – Silver for Best View of City
2019 News & Advance -Bronze for Best Banquet Facility
2020 Virginia Living-Best Place to Work
2020 Virginia Living- Top Wedding Venue Nominee
2020 Lynchburg Business-Gold for Business Travel
2020 Lynchburg Business-Gold for Corporate Event Center
2020 Lynchburg Business-Gold for Event Caterer
2020 Lynchburg Business-Gold for After Work Happy Hour
2020 Lynchburg Business-Gold for Business Meetings/Conferences
2020 Lynchburg Business-Gold for Small Meetings and Events
2020 Lynchburg Business-Nominee Best Event Planner – Shelley Simpson
2020 Lynchburg Business-Nominee Best Salesperson- Shelley Simpson
2020 Lynchburg Business-Nominee Best Young Business Person of the Year -Madison Eades
The Hampton Inn Cartersville, GA
Wall of Fame: Brand Recognition in product, service and quality
2nd Quarter 2016
4th Quarter 2016
1st Quarter 2017
Trip Advisor: Property has been #1 on Trip Advisor for past 20 months
Certificate of Excellence 2 years in a row.
Quality Assurance: Brand conducted inspection of Standards in training, product, service and condition of the property.
January 2016- Outstanding
June 2017- Outstanding