Become Part of Our Team

Career Opportunities

Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. Thank you in advance for your interest in Marshall Hotels & Resorts.

Our list of Current Job Opportunities are below.

If you don’t see a position that interests you and would like to be considered for a future opportunity with our group, please submit your resume or job application under APPLY FOR FUTURE OPPORTUNITIES TAB or email your resume to: careers@marshallhotels.com

Salisbury, MD

Marshall Hotels & Resorts

We are currently seeking a highly motivated and experienced hospitality professional to join our team at Marshall Hotels & Resorts in Salisbury, MD as a Revenue Manager.

****The successful candidate is required to be based near and work in the Salisbury, MD office. Relocation assistance available for the right candidate.****

This position is primarily responsible for the analysis of revenue maximization efforts for a portfolio of Marshall Hotels & Resorts managed locations. More specifically, the position is responsible for the maintenance of company revenue management standards in concert with brand requirements through property visitation, specific auditing and measurement of hotel revenue performance against established goals and forecasts, recommend and coordinate pricing and positioning for hotels, and supply critical analysis on assigned portfolio effecting pricing, occupancy, revenue goals and yielding strategies. Regular updates and solicitation of feedback with the Operations team, General Managers and Sales and Marketing team will be the core of the Revenue Management communication of strategies.

JOB RESPONSIBILITIES:

  • Conduct weekly consultations with hotels and assist in implementing and analyzing strategy changes
  • Proactively identifying trends and changes in the market
  • Optimize market segments in conjunction with sales departments to maximize revenues
  • Communicate strategy changes with executive team
  • Review historical information and reports to optimize previous sell strategies

JOB REQUIREMENTS:

  • Proficient in MS Office programs, especially MS Excel
  • Knowledge of GDS, CRS, Brand.com interactions
  • Excellent oral/written communication skills to all staff levels, and a strong attention to detail
  • Bachelor’s Degree preferred or equivalent combination of education and experience
  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
  • Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs
  • Prefer multiple brand management experience
  • Multi-property experience is preferred
  • Must have strong forecasting skills
  • Persuasive communication and training skills required
  • Two or more years of Hotel Revenue Management, demonstrating progressive career growth and a pattern of exceptional performance preferred
  • Multi-brand and independent work experience in revenue management and sales and marketing areas is preferred
  • The ideal candidate has a well-rounded experience base that includes a range of geographical assignments and lodging/hospitality industry experience

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Apply Now

Riverhead, NY

Hilton Garden Inn Riverhead

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the Hilton Garden Inn Riverhead as a Front Office Supervisor. The successful candidate is responsible for supervising the rooms department to help ensure the overall guest experience for our hotel is held to the highest standards.

JOB RESPONSIBILITIES:

  • Leads and motivates team members, managing daily workflow, providing communication and a positive work environment.
  • Ensures clear communication with housekeeping of status of vacant rooms and rooms ready for occupancy.
  • Remains highly visible and be readily available for guests at all times.
  • Monitors and maintains guest experience to ensure overall high level of guest satisfaction.
  • Supervises and motivates all team members. Carries out supervisory responsibilities of front desk agents in accordance with policies, training programs, and applicable laws.
  • Orders supplies as necessary.
  • Training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Ensures productivity and inventory levels are consistent and accurate; evaluates, measures, and tracks all service, performance, and productivity standards.
  • Monitor all V.I.P.’s, special guests and requests.
  • Supports night audit shifts as needed.
  • Performs Manager on Duty shift on a regular basis.
  • Exhibits a “hands on” management style and works shifts at the desk on a regular basis.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations
  • A History of Excellence

JOB REQUIREMENTS:

  • Minimum of one (1) year’s supervisory experience in front office operations or a hospitality service-related field with high customer/client contact required.
  • Experience in a franchised hotel property required; Hilton experience highly preferred.
  • Verifiable history of leading teams to success in terms of guest satisfaction (branded hotel GSS or similar scores).
  • Professional references from within the hospitality industry.
  • Organized, goal oriented, self-motivated, and energetic with a strong desire to achieve success.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to communicate effectively in written format and oral presentations.
  • Ability to multi-task and establish priorities.
  • Ability to maintain organization in a changing environment
  • Exhibits initiative, responsibility, flexibility, and leadership.
  • Possesses a thorough knowledge of guest satisfaction and front office procedures.
  • Ability to use working knowledge of working environment to meet established goals and objectives.
  • Computer skills with the ability to learn front office system.

Apply Now

Linthicum Heights, MD

Marshall Hotels & Resorts Headquarters

This position is 75% travel. The ideal candidate will be located near a major airport and have the ability to travel as often as needed.

  • Maintain and promote a team-work environment with effective and clear communication amongst co-workers through positive leadership
  • Sets example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers and observance of sales office standards
  • Provide pricing and guidance recommendations to sales staff, review and approve any special corporate negotiated rates
  • Responsible for learning the hotel brand and strategy
  • Develop a working knowledge of the operations of the hotel, including food and beverage, guest services, reservations
  • Develop a complete knowledge and ensure adherence to company sales policies and SOPs
  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
  • Manage group or business travel accounts in assigned market segments to maximize business potential
  • Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
  • Negotiate contracts according to company standards
  • Manage and execute RFP Season Annually by facilitating the process in conjunction with the GM and/or Sales Manager
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
  • Identify and pursue new and repeat business through prospecting calls, visits, site tours, lunches, and networking events
  • Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
  • Executes and supports the operational aspects of business booked (generating proposals, contracts, and customer correspondence)
  • Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies
  • Analyze sales and revenue management reports to identify trends and future demand opportunities. Monitor pricing, MAR and other minimums to ensure pricing is within an acceptable range based on available inventory, current sales/revenue strategies and market demand
  • Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment
  • Facilitate frequent Sales and Revenue communication that provides recommendation and guidance to the hotel on a regular basis
  • Facilitates training with Front Desk Agents and/or FOM on sales initiatives and best practices and encourages an “everyone sales” mentality
  • Conducts daily/weekly sales meetings
  • Attend and contribute to all revenue and sales strategy meetings and calls
  • Participates in forecasting for revenue and expenses
  • Understand, leverage, and implement corporate and brand tools to exceed budgets
  • Conduct ongoing competitor price and product analysis to ensure proper rate positioning and product offering relative to competition
  • Conducts weekly and monthly share analysis for measurement of hotels market performance versus competition and implements strategies
  • Recommend and implement new sales programs at the hotel and accurately track ROI
  • Initiates collateral and online marketing efforts to include all printed sales collateral, direct mail, discount promotions, e-mail marketing, website presence and tracks ROI on all advertising and marketing spend
  • Prepares and assists annual marketing/business and budget plans
  • Set and monitor team member goals including weekly sales activities, room night and revenue goals monthly, quarterly, yearly
  • Provides ongoing feedback, training and development of team members and addresses areas of opportunity
  • Monitors all day to day activities of direct reports
  • Provide continual analysis of lost business reasons and notify property and corporate of on-going trends
  • Assists in operating the sales department within established sales expense budget
  • Perform any other job-related duties as assigned

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Sales bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Commuter Benefit options
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

JOB REQUIREMENTS:

  • Minimum of Bachelor’s Degree in Hotel Administration, Business, or Marketing
  • Minimum of 5 years in progressive hotel sales with leadership responsibilities
  • Strong analytical skills relative to impact on hotel revenues
  • Ability to communicate effectively verbally and in writing
  • Strong interpersonal skills
  • Strong understanding of revenue management principles
  • Ability to use reservation and revenue management systems to develop pricing and sales recommendations
  • Proficient in Microsoft Office Products, focus on Excel, Word and Outlook
  • Ability to travel
  • Must have flexible work hours that may include evenings, weekends, and holidays

Apply Now

Salisbury, MD

Marshall Hotels & Resorts Headquarters

We are currently seeking a highly motivated and experienced hospitality professional to join our team at Marshall Hotels & Resorts in Salisbury, MD as a Revenue Manager.

****The successful candidate is required to be based near and work in the Salisbury, MD office. Relocation assistance available for the right candidate.****

This position is primarily responsible for the analysis of revenue maximization efforts for a portfolio of Marshall Hotels & Resorts managed locations. More specifically, the position is responsible for the maintenance of company revenue management standards in concert with brand requirements through property visitation, specific auditing and measurement of hotel revenue performance against established goals and forecasts, recommend and coordinate pricing and positioning for hotels, and supply critical analysis on assigned portfolio effecting pricing, occupancy, revenue goals and yielding strategies. Regular updates and solicitation of feedback with the Operations team, General Managers and Sales and Marketing team will be the core of the Revenue Management communication of strategies.

JOB RESPONSIBILITIES:

  • Conduct weekly consultations with hotels and assist in implementing and analyzing strategy changes
  • Proactively identifying trends and changes in the market
  • Optimize market segments in conjunction with sales departments to maximize revenues
  • Communicate strategy changes with executive team
  • Review historical information and reports to optimize previous sell strategies

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

JOB REQUIREMENTS:

  • Proficient in MS Office programs, especially MS Excel
  • Knowledge of GDS, CRS, Brand.com interactions
  • Excellent oral/written communication skills to all staff levels, and a strong attention to detail
  • Bachelor’s Degree preferred or equivalent combination of education and experience
  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
  • Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs
  • Prefer multiple brand management experience
  • Multi-property experience is preferred
  • Must have strong forecasting skills
  • Persuasive communication and training skills required
  • Two or more years of Hotel Revenue Management, demonstrating progressive career growth and a pattern of exceptional performance preferred
  • Multi-brand and independent work experience in revenue management and sales and marketing areas is preferred
  • The ideal candidate has a well-rounded experience base that includes a range of geographical assignments and lodging/hospitality industry experience

Apply Now

410.749.8464
info@marshallhotels .com
South Division Street Salisbury, Maryland, 21804, United States