Become Part of Our Team

Career Opportunities

Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. Thank you in advance for your interest in Marshall Hotels & Resorts.

Our list of Current Job Opportunities are below.

If you don’t see a position that interests you and would like to be considered for a future opportunity with our group, please submit your resume or job application under APPLY FOR FUTURE OPPORTUNITIES TAB or email your resume to: careers@marshallhotels.com

Newburgh, NY

Marshall Hotels & Resorts, is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States.  Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth.  We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

First and foremost, we are all here to assist our guests.  Everything else is secondary.  If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is…….Mike Marshall, President & CEO

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development and growth across the whole organization.

We are currently seeking proven Sales Managers to manage the Group, Business Travel and Tour & Travel for their assigned hotel location in Newburgh, New York.

The Sales Manager is responsible for growing overall revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service. Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills. Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with hotel.

JOB REQUIREMENTS

  • Solicit and secure business for hotel through a proactive, consultative sales approach and utilize Hotel’s sales process
  • Utilize current software systems, marketing tools and standard documents
  • Implement and update hotel marketing tools as needed
  • Write and utilize a quarterly sales action plan
  • Cultivate and maintain relationships with key hotel personnel and meet client needs through attending client meetings, creating and maintaining organized show files and responding to client concerns, questions and problems
  • Assist with reporting as necessary on a weekly/monthly basis
  • Provide operational support during shows, driving sales programs with team members and conduct training as needed
  • Ability to work in a position that has a high volume of accounts and occasional quick turnaround time

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Sales bonus program
  • Professional development and growth
  • Room discounts at all Marshall-managed hotel locations

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts.  If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com or for future consideration, email your resume to careers@marshallhotels.com.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 2 years of prior hotel sales experience required
  • Knowledge of hospitality industry and sales processes
  • Ability to read and decipher financial reports and records
  • Complete required Brand Sales Training
  • Strong written and verbal communication skills
  • Highly organized with strong time management
  • Ability to travel as needed
  • Valid Driver’s License required
  • Basic computer skills: Excel, Word, Outlook
  • Ability to work nights, weekends and holidays as needed
  • The ability to lift up to 30 pounds
  • All other duties as assigned

Apply Now

Newburgh, NY

Marshall Hotels & Resorts, is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States.  Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth.  We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

First and foremost, we are all here to assist our guests.  Everything else is secondary.  If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is…….Mike Marshall, President & CEO

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development and growth across the whole organization.

We are currently seeking proven Sales Managers to manage the Group, Business Travel and Tour & Travel for their assigned hotel location in Newburgh, New York.

The Sales Manager is responsible for growing overall revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service. Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills. Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with hotel.

JOB REQUIREMENTS

  • Solicit and secure business for hotel through a proactive, consultative sales approach and utilize Hotel’s sales process
  • Utilize current software systems, marketing tools and standard documents
  • Implement and update hotel marketing tools as needed
  • Write and utilize a quarterly sales action plan
  • Cultivate and maintain relationships with key hotel personnel and meet client needs through attending client meetings, creating and maintaining organized show files and responding to client concerns, questions and problems
  • Assist with reporting as necessary on a weekly/monthly basis
  • Provide operational support during shows, driving sales programs with team members and conduct training as needed
  • Ability to work in a position that has a high volume of accounts and occasional quick turnaround time

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Sales bonus program
  • Professional development and growth
  • Room discounts at all Marshall-managed hotel locations

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts.  If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com or for future consideration, email your resume to careers@marshallhotels.com.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 2 years of prior hotel sales experience required
  • Knowledge of hospitality industry and sales processes
  • Ability to read and decipher financial reports and records
  • Complete required Brand Sales Training
  • Strong written and verbal communication skills
  • Highly organized with strong time management
  • Ability to travel as needed
  • Valid Driver’s License required
  • Basic computer skills: Excel, Word, Outlook
  • Ability to work nights, weekends and holidays as needed
  • The ability to lift up to 30 pounds
  • All other duties as assigned

Apply Now

Lancaster, PA

Holiday Inn

Marshall Hotels & Resorts, is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States.  Holiday Inn Lancaster is looking for an energetic, hands-on Director of Catering  to join our awarding winning team. The Director of Catering will develop a growing catering program to an award winning level and meet and exceed Catering Sales goals.

Job Requirements:

  • Manages the catering sales efforts for the hotel, Solicits/books local catering business.
  • Assists in development and implementation of catering sales revenue and operation budgets, and provides forecasting reports.
  • Assists in development and implementation of a comprehensive advertising, social media and PR plan to ultimately uncover new revenue opportunities and shift share.
  • Develops and implements a trade show, special event, public event and targeted industry events plan, introducing new business to the hotel.
  • Works with the management team to create and implement a catering sales/marketing plan addressing revenue, guests and market.
  • Develops creative menus that drive sales.
  • Assists with the development, selling, implementation and follow-through of catering promotions.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, guest correspondence).
  • Participates in and practices daily service basics of the brand
  • Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level.
  • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
  • Monitors the effective resolution of guest issues that arise because of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
  • Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner.
  • Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.
  • Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to drive sales and monitor guest satisfaction.
  • Executes exemplary guest service to drive guest satisfaction and loyalty by assisting the guest and monitoring their satisfaction before and during their event.
  • Gains understanding of the hotel’s primary target guest and service expectations; serves the guest by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the event.
  • Leads on-property catering sales process to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share.
  • Delegates appropriate event detailing to Catering Coordinator to ensure maximum productivity and client satisfaction.
  • Supports tools and training resources to educate sales associates on winning catering solutions.
  • Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
  • Identifies, trains and mentors catering sales associates.
  • Transfers functional knowledge and develop catering sales skills of other discipline managers.
  • Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.
  • Champion all catering and convention services operations to include, but not limited to, guest service, soliciting new accounts, negotiating contracts, merchandising and marketing, planning, event execution, cost control implementation, systems management, budget and forecasting, department management and meeting participation and facilitation
  • Performs other duties, as assigned, to meet business needs. Building Successful Relationships.

Qualifications:

  • Exceptional communications skills where you are able to negotiate, convince, sell and influence professionals and hotel guests. You must be able to speak, read, write and communicate in English fluently to perform the duties of the job. Advanced knowledge of catering, hospitality, and food and beverage industries is expected. This position requires fast-paced full mobility, with occasional lifting and carrying up to 35 pounds. Bilingual candidates encouraged to apply.

Education and/or Experience:

  • Must have a minimum of 3 years directing a Catering Department
  • A minimum of 2 years working in Hospitality with a known brand.
  • Bachelors Degree in a related field preferred

Apply Now

Winchester, VA

The George Washington - A Wyndham Grand Hotel

Marshall Hotels & Resorts, is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States.  The George Washington- A Wyndham Grand Hotel is looking for an energetic, hands-on Director of Sales to join our awarding winning team. We are currently seeking a Director of Sales who has experience working in full-service hotel environment with Corporations, Groups and Associations in a mid-market area.

 

Job Requirements:

  • Effectively source out new corporate clients.
  • Continue relationships with current clients and identify new business from a result of the relationship.
  • The ability to actively sell using a “grass root” sales mentality
  • Use of internet prospecting to identify and close new business
  • Work with Regional Sales Director to achieve required sales goals.
  • Have current knowledge of hotel rates, strategies, discounts and promotions.
  • Respond to all sales inquiries, RFP’s and other leads accurately, timely and in a professional manner.
  • Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
  • Team management experience required.
  • Other duties as determined by hotel management.

 

Qualifications:

  • A minimum of 2 years of proven Senior Sales Manager or Director of Sales experience in a hotel is required.
  • Knowledge of hospitality industry and sales processes.
  • Ability to read and decipher financial reports and records.
  • Travel will be required as needed.
  • Strong written and verbal communication skills.
  • The ability to lift up to 30 pounds.

Apply Now

Youngstown, OH

DoubleTree by Hilton

Marshall Hotels & Resorts, is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States.  DoubleTree by Hilton Youngstown is looking for an energetic, hands-on Assistant General Manager to join our awarding winning team.

 

Job Requirements:

  • 70% Management
  • Directly oversees the functions of the Rooms Department, including the Front Office and Housekeeping Department
  • Establishes department policies and performance guidelines for the Rooms Department
  • Motivates staff and acknowledges strong performance and provides support where needed
  • Assigns duties to managers and staff, observes performance to ensure adherence to hotel policies and established operating procedures
  • Provides training, including safety training, to staff
  • Reviews employee performance and conducts personnel actions such as disciplinary actions, coaching and terminations
  • Responsible for understanding and enforcing attendance guidelines set forth in the employee handbook
  • Receives and resolves or assists in resolving guest complaints and employee issues
  • Participates in weekly Revenue calls
  • Performs Manager on Duty shifts
  • Performs functions of the General Manager in their absence
  • 30% Other Duties as assigned
  • Covers shifts at the front desk as needed
  • Corresponds with group and travel agents to answer special requests for rooms and rates
  • Assists with sales and marketing efforts as directed
  • Answers inquiries pertaining to hotel policies and services

Qualifications:

  • Education/Experience: Associate’s degree or equivalent from a two-year college or technical school; or five years related experience and/or training; or equivalent combination of education and experience.
  • Prior Hilton experience strongly preferred
  • Strong leadership skills
  • Strong oral and written communication skills
  • Attention to detail
  • Planning and organizational ability
  • Customer skills
  • Computer skills
  • Accounting knowledge
  • Ability to work nights, weekends and holidays, as business needs arise
  • Ability to work in fast paced environment
  • Ability to be on call when away from work

 

Apply Now

Youngstown, OH

DoubleTree by Hilton

Marshall Hotels & Resorts, is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States.  DoubleTree by Hilton Youngstown is looking for an energetic, hands-on Night Auditor to join our awarding winning team. The Night Auditor is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality that make the DoubleTree by Hilton Youngstown the #3 of all DoubleTree by Hilton hotels.

Job Requirements:

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Close out the days accounts for rollover to the next business day.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
  • Adheres to all company policies and procedures, follows safety and security procedures and rules.
  • Perform any related duties as requested by supervisor/manager.

Qualifications:

  • Must have a high level of customer service skills.
  • Requires working overnights, weekends, and holidays.
  • Preferred 1 to 2 years of Front Desk and/or Night Audit experience at a branded hotel.

Apply Now

Gaithersburg, MD

DoubleTree by Hilton

Marshall Hotels & Resorts, is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States.  DoubleTree by Hilton Gaithersburg is looking for an energetic, hands-on Food and Beverage Director to join our awarding winning team. The Food and Beverage Director will have a proven record of assembling and enveloping a highly skilled food and beverage team to deliver an outstanding service to our guests.

 

Job Requirements:

  • Assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments, including room service, restaurants, banquets, kitchens, steward.
  • Monitor compliance with health, safety, sanitation and alcohol awareness standards.
  • Help ensure high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service.
  • Participate in the creation of menus designed to attract a predetermined customer market. Coordinate with Executive Chef to develop new menu items, test and write recipes. Ensure that all kitchen staff prepare menu items following recipes and yield guides and all service staff comply with established food quality standards.
  • Abide by all State, Federal and Corporate requirements pertaining to serving food in a healthy environment.
  •  Establish and achieve predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.
  • Regularly review and evaluate the degree of guest satisfaction of the restaurants and banquet service. Recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, customer market, or change in the competitive environment.
  • Ensure that each food and beverage sub-department work areas are stocked with specified tools, supplies and equipment to meet the business demand.
  • Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel. Ensure that quality and details are being maintained.
  • Collaborate with Catering department with developing special menus for functions; meet with clients as requested.
  • Implement effective controls of food, beverage and labor costs among all sub-departments to Hilton standards. Review sales and food cost daily; resolve any discrepancies with the Controller.
  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

 

Qualifications:

  • The ideal candidate will be a remarkable leader with a well-rounded experience and passion for innovation.  You will have the ability to drive the business forward through creativity and excellent service. You will have exceptional communications skills where you are able to negotiate, convince, sell and influence professionals and hotel guests. You must have a hands-on approach to training your team. You must be able to speak, read, write and communicate in English fluently to perform the duties of the job.

Education and/or Experience:

  • Minimum of 4 years Food and Beverage Management Experience
  • Minimum of 2 years of hospitality experience working in the Food and Beverage Department.

Apply Now

Salisbury, MD

Marshall Hotels & Resorts

Our Regional Operations teams oversee the asset and fiscal management of their portfolio of hotels, with assistance from the corporate offices to provide resources designed to assist the success of the on-site property teams.  Successful candidates are those that values his or her associates, realizing that it is the on-site management and associates that create the service environment and the success levels we seek in all our hotel properties. We look for self-starters who can assume full charge of their assigned portfolios, who can obtain and maintain service indices that exceed their competition, while achieving agreed upon financial goals. A top priority is to maintain the high level of owner satisfaction that we have established and to serve as the liaison between the management company and the hotel’s ownership groups.

 

In addition to a great work environment, our talented teams enjoy:

  • Competitive compensation
  • Bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Commuter Benefit options (in select locations)
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

Apply Now

Salisbury, MD

Marshall Hotels & Resorts

Our Director of Sales candidates have experience working in limited-service and full-service hotel environments with Corporations, Groups and Associations in different market segment areas.  They effectively source out new clients, continue relationships with current clients and identify new business as the result of the relationship.  Our sales teams actively sell using a “grass root” sales mentality.  Our successful candidates also have experience using internet prospecting to identify and close new business and have current knowledge of hotel rates, strategies, discounts and promotions.

 

In addition to a great work environment, our talented teams enjoy:

  • Competitive compensation
  • Bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Commuter Benefit options (in select locations)
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

Apply Now

Salisbury, MD

Marshall Hotels & Resorts

Marshall Hotels & Resorts, is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. We are currently seeking a highly motivated and experienced hospitality professional to join our team as a General Manager at the Marshall Hotels & Resorts who can help lead the property to sustainable success.  This location requires hands on professionals to oversee the day-to-day operations and financial performance of our hotel in cooperation with Marshall’s proven corporate support structure.  Experienced GMs only need apply.  Marriott experience is preferred.

Job Requirements:

  • Ensure property hiring and employee practices comply with company and legal requirements striving for a culturally diverse workforce
  • Select, train, and direct department supervisors and other associates as necessary keeping them well versed in all policies and procedures
  • Remain highly visible and be readily available for guests at all times
  • Effectively source out new corporate clients
  • Continue relationships with current clients and identify new business from a result of the relationship
  • The ability to actively sell using a “grass root” sales mentality
  • Use of internet prospecting to identify and close new business
  • Have current knowledge of hotel rates, strategies, discounts and promotions
  • Aggressively reduce accidents, and minimize worker’s compensation and unemployment claims and resulting costs
  • Perform other duties as assigned to meet business objectives

Qualifications:

  • Prefer minimum of two (2) years’ experience as a General Manager
  • Brand experience preferred in Marriott.
  • Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR)Track record of employment stability
  • Thorough understanding of budget creation and implementation
  • Knowledge of hospitality industry and sales processes
  • Professional references from within the hospitality industry
  • Organized, goal oriented, self-motivated and energetic with a strong desire to achieve success
  • Ability to drive GOP, Flow thru and NOI per key

Apply Now

410.749.8464
info@marshallhotels .com
South Division Street Salisbury, Maryland, 21804, United States