Become Part of Our Team

Career Opportunities

Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. Thank you in advance for your interest in Marshall Hotels & Resorts.

Our list of Current Job Opportunities are below.

If you don’t see a position that interests you and would like to be considered for a future opportunity with our group, please submit your resume or job application under APPLY FOR FUTURE OPPORTUNITIES TAB or email your resume to: careers@marshallhotels.com

Youngstown, OH

DoubleTree by Hilton Youngstown Downtown

Marshall Hotels & Resorts is currently seeking a highly motivated and experienced hospitality professional to join our team at the DoubleTree by Hilton Youngstown as a Sales Coordinator who can help lead the property to sustainable success.

Responsibilities:

  • Answer telephone and respond to caller inquiries in a pleasant manner.
  • Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packagespromotions, entertainment, restaurants etc.)
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
  • Responsible for coordinating internally with the sales & marketing team.
  • Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, etc.).
  • Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
  • Assist sales team by managing schedules, filing important documents and communicating relevant information.
  • Arrange and co-ordinate meetings, events and any appointments.
  • Interaction with client in regards to leads, hotel needs and client travel.
  • Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
  • Perform hotel site tours with potential clients.
  • Create and manage Company and Travel Agent profiles on the property management system.
  • Should know the process of merging profiles.
  • Load and Manage Rate Codes to the Hotel Software, and link the negotiated rates to the correct company profiles.
  • Print Daily Sales reports for each sales manager and submit to Director of Sales.
  • Establishes strong relationships with vendors to ensure maximization of hotel revenue.
  • Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
  • Respond to complaints from customers and give after-sales support when requested.
  • Other duties as assigned by Director or sales or the management.
  • Maintain an organized professional-looking office environment
  • Maintain an accurate and easy-to-use filing system for storing sales documents
  • Develop professional sales presentation materials, with guidance and utilizing available resources.
  • Maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication
  • Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
  • Gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Professional development and growth
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

 Prerequisites:

  • Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.
  • Use arithmetic to calculate catering/sales figures
  • Stand, walk or sit for varying lengths of time.
  • Ability to work independently, prioritize work and ask for clarification when needed.
  • Strong work ethic.
  • Excellent oral and written communication skills
  • Proficiency with MS Word, Excel and Power Point and Brand Property Management Systems.
  • Proficiency in Social Media platforms
  • Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously
  • Accuracy, attention to detail and the ability to proof own work

Apply Now

Linthicum Heights, MD

Hyatt Place Baltimore/BWI Airport

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the Hyatt Place Baltimore/BWI as a Director of Sales who can help lead the property to sustainable success. The ideal candidate is one who has experience working in a limited service hotel environment with Corporations, Groups and Associations. This is an outstanding opportunity for a dynamic sales leader.

PRIMARY RESPONSIBILITIES

  • Effectively source out new corporate clients
  • Continue relationships with current clients and identify new business from a result of the relationship
  • The ability to actively sell using a “grass root” sales mentality
  • Use of internet prospecting to identify and close new business
  • Work with Regional Sales Director to achieve required sales goals
  • Have current knowledge of hotel rates, strategies, discounts and promotions
  • Respond to all sales inquiries, RFP’s and other leads accurately, timely and in a professional manner
  • Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed
  • Team management experience required
  • Other duties as determined by hotel management

At a Glance

At Hyatt, our approach to wellbeing is focused on three landmarks: FEEL, FUEL and FUNCTION.  Discover a range of amenities available at Hyatt Place hotels designed to enhance your wellbeing.

Our suburban hotel is three miles from BWI Airport and across the street from Northrop Grumman. We are minutes from Arundel Mills shopping mall, Maryland Live Casino, and Baltimore attractions M&T Bank Stadium and the Inner Harbor. Johns Hopkins University and the University of Maryland Medical Center are a short drive away.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Sales bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • Room discounts at all Marshall-managed hotel locations

Apply Now

Lancaster, PA

Holiday Inn Lancaster

The Imperial Restaurant is looking for an experienced Restaurant manager to join our team! We are looking for individuals who epitomize our core values of Integrity, Teamwork, Leadership, Attitude, Commitment, and Safety. This person will not only be the leader of front office operations in our restaurant but also should be looking to establish a culture of equality, professionalism and FUN! We believe that our mission is to Make Guests Smile and we would like you to be apart of that Mission!

Duties and Responsibilities:

· Coordinate daily Front of the House and Back of the House restaurant operations

· Deliver superior service and maximize customer satisfaction

· Respond efficiently and accurately to customer complaints

· Regularly review product quality and research new vendors

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

Job Requirements

 

Prerequisites

· Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role

· Proven customer service experience as a manager

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

· Familiarity with restaurant management software, like OpenTable and PeachWorks

· Strong leadership, motivational and people skills

· Acute financial management skills

· BSc degree in Business Administration; hospitality management or culinary schooling is a plus

Job Type: Full-time

Apply Now

Gaithersburg, MD

DoubleTree by Hilton

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the DoubleTree by Hilton DC North/Gaithersburg as a Food and Beverage Manager who can help lead the property to sustainable success. We are seeking a Food and Beverage leader who is highly skilled at developing and managing relationships with clients. The food and Beverage Manager will be flexible and hands-on working side by side with his team from the start to end of every event to deliver an outstanding guest experience.

JOB REQUIREMENTS

As Manager of Food & Beverage, you will support the Food and Beverage Director in managing and organize the activities of the Food & Beverage departments to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service. The Food and Beverage Manager will oversee all Food and Beverage operations, to include, but not limited to, overseeing production of all hotel meals, food quality and presentation, compliance with all safety and sanitation standards and regulations, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability.  The Food and Beverage Manager will report to the Director of Food and Beverage.

  • Manage the functions of the Food and Beverage Department to meet the daily operational needs.
  • Assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments, including room service, restaurants, banquets, kitchens, steward.
  • Monitor compliance with health, safety, sanitation and alcohol awareness standards.
  • Help ensure high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service.
  • Participate in the creation of menus designed to attract a predetermined customer market. Coordinate with Executive Chef to develop new menu items, test and write recipes. Ensure that all kitchen staff prepare menu items following recipes and yield guides and all service staff comply with established food quality standards.
  • Abide by all State, Federal and Corporate requirements pertaining to serving food in a healthy environment.
  • Establish and achieve predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.
  • Regularly review and evaluate the degree of guest satisfaction of the restaurants and banquet service. Recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, customer market, or change in the competitive environment.
  • Ensure that each food & beverage sub-department work areas are stocked with specified tools, supplies and equipment to meet the business demand.
  • Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel. Ensure that quality and details are being maintained.
  • Collaborate with Catering department with developing special menus for functions; meet with clients as requested.
  • Implement effective controls of food, beverage and labor costs among all sub-departments to Hilton standards. Review sales and food cost daily; resolve any discrepancies with the Controller.
  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Commuter Benefit options
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

Apply Now

Linthicum Heights, MD

Hyatt Place Baltimore/BWI Airport

We are currently seeking a highly motivated and experienced hospitality professional to join our team as a General Manager at the Hyatt Place Baltimore/BWI who can help lead the property to sustainable success.

Primary Responsibilities

The successful candidate is one that values his or her associates based on the understanding that it is the line managers and staff members that create the service environment and the Guest experience that ensures success in our hotels. While the successful candidate need not be certified in the accounting field, he or she will be responsible for reading and understanding the property’s budget and profit and loss statements; be able to affect change in expenses to accommodate revenue variations; oversee staffing levels and understand the impact of labor costs; and be able to support the day-to-day sales effort and marketing initiatives. Human resource management and the creation of a “team culture” is a key component to the success of this individual. In addition, the successful candidate will:

  • Ensure property hiring and employee practices comply with company and legal requirements striving for a culturally diverse workforce
  • Select, train, and direct department supervisors and other associates as necessary keeping them well versed in all policies and procedures
  • Have current knowledge of hotel rates,      strategies, discounts and promotions
  • Lead the sales effort of the hotel, including developing new accounts, maintaining existing accounts, implementation of sales and marketing strategies so as to maximize profits of the hotel while maintaining customer satisfaction
  • Remain highly visible and be readily available for guests at all times
  • Aggressively reduce accidents, and minimize worker’s compensation and unemployment claims and resulting costs
  • Perform a high level of oversight of Food & Beverage operations
  • Perform other duties as assigned to meet business objectives

At a Glance

At Hyatt, our approach to wellbeing is focused on three landmarks: FEEL, FUEL and FUNCTION.  Discover a range of amenities available at Hyatt Place hotels designed to enhance your wellbeing.

Our suburban hotel is three miles from BWI Airport and across the street from Northrop Grumman. We are minutes from Arundel Mills shopping mall, Maryland Live Casino, and Baltimore attractions M&T Bank Stadium and the Inner Harbor. Johns Hopkins University and the University of Maryland Medical Center are a short drive away.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • General Manager bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • Room discounts at all Marshall-managed hotel locations

Apply Now

Gaithersburg, MD

DoubleTree by Hilton

Marshall Hotels & Resorts is seeking a highly motivated and energetic hospitality professional to join our Sales and Marketing team at the DoubleTree by Hilton DC North/Gaithersburg as a Sales Manager.

The Sales Manager will help lead the Hotel to sustainable growth and success. They will be highly skilled at developing and managing relationships with clients. They will have a proven record of meeting and exceeding Sales goals in a hospitality setting. Accelerated career growth is available with this position.

JOB REQUIREMENTS

As a Sales Manager, you will be responsible for developing and cultivating business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. The Sales Manager will identify areas of opportunity in performance and recommend tools and sales training to optimize performance of the sales team. You will develop strategic action plans to drive measurable sales revenue in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Responsibly represent the hotel through conducting conferences, making proposals and other external sales      presentations to prospective customers to solicit, explain, negotiate and close hotel sales. Utilize discretion and authority to negotiate contracts, commit company with customers, and establish agreements with vendors.
  • Travel and engage in sales activities outside of the hotel to meet with and entertain customers and prospective customers, participate in trade-shows, and industry and community events to promote facilities, to make proposals, maintain contacts, and to close deals.
  • Write proposals and/or contracts to advise prospective groups for meeting space and/or banquet date, space and rate availability for group accommodations
  • Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
  • Conduct site inspections and property tours with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
  • Assess additional training needs based on data gathered and interaction with sales team from property visits.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops relationships within community to strengthen and expand client base for sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Acquire and develop new business accounts and preparing sales proposals for clients.
  • Closely following up on all business leads within a 24-hour response timeline.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Sales bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Commuter Benefit options
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

Apply Now

Clemson, SC

Best Western Plus University Inn & Conference Center

Marshall Hotels & Resorts is currently seeking a highly motivated and experienced hospitality professional to join our team at the Best Western Plus University Inn & Conference Center Clemson as a Director of Sales who can help lead the property to sustainable success.

PRIMARY RESPONSIBILITIES

  • Effectively source out new corporate clients
  • Continue relationships with current clients and identify new business from a result of the relationship
  • The ability to actively sell using a “grass root” sales mentality
  • Use of internet prospecting to identify and close new business
  • Work with Regional Sales Director to achieve required sales goals
  • Have current knowledge of hotel rates, strategies, discounts and promotions
  • Respond to all sales inquiries, RFP’s and other leads accurately, timely and in a professional manner
  • Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed
  • Team management experience required
  • Other duties as determined by hotel management

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Sales Bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Commuter Benefit options
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

 JOB REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • A minimum of 2 years of proven Senior Sales Manager or Director of Sales experience in a hotel is required.
  • Knowledge of hospitality industry and sales processes.
  • Ability to read and decipher financial reports and records.
  • Travel will be required as needed.
  • Strong written and verbal communication skills.
  • The ability to lift up to 30 pounds.

Apply Now

410.749.8464
info@marshallhotels .com
South Division Street Salisbury, Maryland, 21804, United States