Become Part of Our Team

Career Opportunities

Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. Thank you in advance for your interest in Marshall Hotels & Resorts.

Our list of Current Job Opportunities are below.

If you don’t see a position that interests you and would like to be considered for a future opportunity with our group, please submit your resume or job application under APPLY FOR FUTURE OPPORTUNITIES TAB or email your resume to: careers@marshallhotels.com

Gathersburg, MD

DoubleTree Gaithersburg/DC North

BUSINESS TRANSIENT SALES MANAGER

Be part of our award winning team at the DoubleTree by Hilton Washington DC North/Gaithersburg! We are seeking a dynamic, experienced, passionate hospitality sales professional to become our Business Transient Sales Manager.

We have recently completed a multi-million dollar renovation to include all guestrooms and public space – and we are looking for the perfect person to introduce corporate travelers to their new home away from home.

You will be responsible for all proactive and reactive BT strategies along with achieving the transient revenue goals in the BT segment. The Business Transient Sales Manager focuses on building long-term, value-based customer relationships that enable achievement of hotels’ sales and financial objective.

WHAT WILL YOU BE DOING?

  • Lead and execute all sales and marketing efforts for BT segment.
  • Own relationships in the immediate local market.
  • Support a comprehensive business plan that defines the marketing, sales, e-commerce, social media and public relations objectives for assigned segment.
  • Achieve established goals and/or budgets relative to the BT segment.
  • Develop pricing and market strategies with hotel GM, DOS, RDOS, and RRM.
  • Meet or exceed call targets and booking goals for room revenue.
  • Daily proactive solicitation to new accounts to secure site visits.
  • Evaluate all potential account volume for every account based on segment’s goals.
  • Oversee the progress of account room night pick up and makes calls on a monthly and quarterly basis to review with each client.
  • Review account production on a weekly basis and develop strategies to shift share
  • Prepare weekly activity report to include all financial booking performance and personal call reports.
  • Review and analyze entire RFP process for each transient account.
  • Assist in the production of the marketing plan section focused on BT accounts.
  • Continuously network/engage with in house guests of focus accounts.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Professional development opportunities
  • Paid time off for vacation, holiday and illness
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, ALLSTATE plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • Room discounts at all Marshall-managed hotel locations

Job Requirements
WHAT ARE WE LOOKING FOR?

  • An experienced, proven BT leader in the local market with forward thinking vision
  • A dynamic, creative, assertive hospitality professional with a “can do” attitude
  • Brand experience with Hilton and OnQ, and Delphi FDC preferred, but not required
  • Strong knowledge of business trends on both a local and national level
  • A strong researcher with ability to uncover, analyze, and close new accounts
  • A great team member that is collaborative, energized, and tenacious

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com

Apply Now

Salisbury, MD

Marshall Hotels & Resorts Headquarters

We are currently seeking a highly motivated and experienced Manager of Accounting Systems and Reporting to join our Accounting team. The ideal candidate will currently possess a 4-year Degree in Accounting / Finance or Equivalent Experience.

Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest services is the top priority.

Responsibilities include:

  • Lead installation and maintain M3 Insight and other emerging and timely M3 enhancements; lead M3 team on installing changes, updates, and improvements at the corporate level.
  • Work with Regional Controllers to train and install any property level enhancements to reporting tools in place.
  • Assist with treasury management functions including banking and merchant processing systems, online portal access and facilitate onboarding and offboarding of portfolio accounts.
  • Identify enhancements in process for all software and tools used by accounting; install, train, and maintain enhancements; must currently possess a demonstrated ability to accomplish.
  • Research necessary taxing statutes for state and local ordinance sales, use and occupancy tax collection.
  • Research and determine exemption rules and requirements, working closely with Regional Controller to create and install property-level reconciliation tools.

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development, and growth across the whole organization. In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, ALLSTATE plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations.

Job Requirements

Successful candidates must possess the following skills:

  • Experience as hospitality accountant.
  • 3 to 5 years’ experience working in M3, including financial designer, Insight, and other high-level back-end functions.
  • Experience structuring financial statements in M3.
  • Experience with Treasury Management, bank account oversight, merchant processing set-up, and maintenance of correct banking and loan covenants.
  • Possess a high level of integrity.
  • Ability to maintain confidentiality and work to limit exposure to sensitive information.
  • Excellent written and oral communication skills.
  • Ability to multi-task.
  • Organized.
  • Proficient in Microsoft Excel.
  • Demonstrate the ability to adhere to deadlines and checklists.
  • Highly self-motivated.

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com or for future consideration, email your resume to careers@marshallhotels.com.

Apply Now

Winchester, VA

SpringHill Suites Winchester

Full Job Description

Become Part of the Marshall Team……

Marshall Hotels & Resorts is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

First and foremost, we are all here to assist our guests. Everything else is secondary. If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is…….Mike Marshall, President & CEO

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development, and growth across the whole organization.

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the SpringHill Suites Winchester as an Executive Housekeeper who can help lead the property to sustainable success.

The Executive Housekeeper is responsible for the daily operation of the Housekeeping Department necessary to maintain guest rooms and public areas to the highest standards.

JOB RESPONSIBILITIES

  • Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training, and development.
  • Assists general manager in the development of the department’s annual budget. Monitors performance against plan.
  • Establishes and maintains cost control systems for staffing, inventories (linen, terry, OS&E and cleaning supplies).
  • Enforces policies and procedures.
  • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
  • Schedules staff according to labor standards and forecasted business levels.
  • Prepares daily assignment sheets for all housekeeping and laundry associates.
  • Maintains cleanliness quality based on hotel objectives and brand standards.
  • Monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
  • Compiles and reports accurate status of “the house” to the front desk department.
  • Works with the General Manager to enforce standard procedures for the acceptance, security and return on guest lost and found items.
  • Maintains standard procedures for security of rented and leased equipment.
  • Maintains productivity and labor cost goals.
  • Works with finance to conducts formal inventories of linen, supplies and equipment as required.
  • Orders and receives supplies so as to maintain adequate inventory levels.
  • Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
  • Maintains departmental key control.
  • Maintains deep cleaning program.
  • Acts as Manager on Duty as required.
  • Conducts monthly department meetings.
  • Attends weekly staff meetings.
  • Complete projects as directed by management.

JOB REQUIREMENTS

Over two year’s managerial experience in Housekeeping or a hospitality service-related field with high customer/client contact required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to communicate effectively in written format and oral presentations.
  • Ability to multi-task and establish priorities.
  • Ability to maintain organization in a changing environment.
  • Exhibits initiative, responsibility, flexibility, and leadership.
  • Possesses a thorough knowledge of contract administration and office procedures.
  • Ability to use working knowledge of working environment to meet established goals and objectives.
  • Computer skills to include: Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook, and ability to learn front office system.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, ALLSTATE plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com

Location: 280 Market Street, Winchester, VA 22603

Job Type: Full-time

Schedule:

  • Day shift
  • Holidays
  • Night shift
  • Weekends

Work Location:

  • One location

Apply Now

Riverhead NY

Hilton Garden Inn Riverhead & Residence Inn Long Island East End

Full Job Description

Become Part of the Marshall Team……

Marshall Hotels & Resorts is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

First and foremost, we are all here to assist our guests. Everything else is secondary. If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is…….Mike Marshall, President & CEO

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development, and growth across the whole organization.

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the Hilton Garden Inn Riverhead and Residence Inn Long Island East End as an Executive Chef who can help lead the properties to sustainable success.

Responsibilities:

The Executive Chef is responsible for all aspects of managing Food and Banquet Operations and personnel, ensuring the quality preparation of all menu items and proper handling/storage of all food items in accordance with standards. Coordinates the purchase of all food and menu development while maintaining approved food and labor costs, to include monthly inventories to verify budgeted food costs will be maintained.

The following are examples only and are not intended to be all-inclusive or restrictive; other duties may be assigned as necessary.

  • Manage and direct a diverse crew of culinary professionals.
  • Hire, coach, train and direct all culinary staff members.
  • Maintain proper scheduling, employee reviews and initiate pay changes as needed.
  • Develop Sous Chef and Lead Cook to take on additional leadership and management duties.
  • Directly responsible for control of labor costs.
  • Establish presentation techniques and ensure quality standards.
  • Ensure proper equipment operation/maintenance, proper safety, and sanitation policies.
  • Responsible for all purchasing and planning of banquets as well as all outlets.
  • Achieve 100% guest satisfaction through plate presentation and taste.
  • Stay current and in compliance with all Brand Standards.
  • Maintain a positive attitude which supports a team environment.
  • Promote positive public relations with special dietary requests and meet with potential wedding clients for tastings.
  • Effectively communicate both orally and in writing.
  • Maintain safety, including universal precautions, safe work practices, established fire/safety/disaster plans, risk management and security.
  • Solicit employee feedback, utilizes an open-door policy, and follow up with employees’ concerns to identify and address these issues.
  • Work closely with Sales & Catering to foster a client-oriented team environment and successful result.

Job Requirements:

To perform this job successfully an individual must be able to perform each essential job duty satisfactorily.

  • Four years’ experience as an Executive Chef or Executive Sous.
  • Proven track record of team management, organizational and coaching skills within the Heart-of-the House.
  • Solid understanding of a la carte and banquet revenue generation.
  • Comprehensive knowledge of expense control as it relates to BOH payroll and the forecasting/budgeting of expenses.
  • Experience with purchasing and inventory systems.
  • Creative menu development skills.
  • Strong technical literacy, including Microsoft Word and Excel, payroll management and point of sale systems.
  • Diplomatic team player able to foster relationships with employees and guests.
  • Maintain Serve Safe certification for self and supervisory food & beverage personnel.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • Room discounts at all Marshall-managed hotel locations

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com

Location: 2038 Old Country Road, Riverhead, NY 11901

Job Type: Full-time

Schedule:

  • Day shift
  • Holidays
  • Night shift
  • Weekends

Work Location:

  • Multiple locations

Apply Now

Ocean City, MD

Francis Scott Key Family Resort

Full Job Description

Become Part of the Marshall Team……

Marshall Hotels & Resorts is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

First and foremost, we are all here to assist our guests. Everything else is secondary. If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is…….Mike Marshall, President & CEO

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development, and growth across the whole organization.

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the Francis Scott Key Family Resort as a Front Office Manager/Assistant General Manager who can help lead the property to sustainable success. The Front Office Manager/Assistant General Manager is responsible for the rooms department, including the front desk operations and to help ensure the overall guest experience is held to the highest standards.

JOB RESPONSIBILITIES:

  • Leads and motivates team members, managing daily workflow, providing communication and a positive work environment.
  • Ensures clear communication with housekeeping of status of vacant rooms and rooms ready for occupancy.
  • Remains highly visible and be readily available for guests at all times.
  • Monitors and maintains guest experience to ensure overall high level of guest satisfaction.
  • Supervises and motivates all team members. Carries out supervisory responsibilities of Front Desk Agents and Night Audit Team in accordance with policies, training programs, and applicable laws.
  • Organize, conduct, and engage in team and department meetings to keep team members current with necessary information.
  • Orders supplies as necessary.
  • Recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Control labor and expenses by ensuring proper staffing; productivity and inventory levels are consistent and accurate; evaluates, measures, and tracks all service, performance, and productivity standards.
  • Maintains and generates data reports regarding budgets and service enhancements.
  • Practice proper ordering procedures using purchase orders and budget guidelines for tracking.
  • Understand all financial aspects of relevant departments, including a general comprehension of P&Ls and budgeting guidelines as determined by the General Manager.
  • Monitor all V.I.P.’s, special guests and requests.
  • Supports night audit shifts as needed.
  • Performs Manager on Duty shift on a regular basis.
  • Exhibits a “hands on” management style and works shifts at the desk on a regular basis.
  • Manage Third Party Portals by verifying payments and cancellations as well as responding to Guest Reviews.
  • Perform other duties as assigned to meet business objectives.

JOB REQUIREMENTS:

  • Minimum of two (2) year’s supervisory experience in front office operations or a hospitality service-related field with high customer/client contact required.
  • Experience in a franchised hotel property preferred; Resort experience highly preferred.
  • Verifiable history of leading teams to success in terms of guest satisfaction (branded hotel GSS or similar scores).
  • Professional references from within the hospitality industry.
  • Organized, goal oriented, self-motivated, and energetic with a strong desire to achieve success.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to communicate effectively in written format and oral presentations.
  • Ability to multi-task and establish priorities.
  • Ability to maintain organization in a changing environment.
  • Exhibits initiative, responsibility, flexibility, and leadership.
  • Possesses a thorough knowledge of guest satisfaction and front office procedures.
  • Ability to use working knowledge of working environment to meet established goals and objectives.
  • Computer skills with the ability to learn front office system.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health, dental, vision, life, LTD, STD, ALLSTATE plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • Room discounts at all Marshall-managed hotel locations

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com

Location: 12806 Ocean Gateway, Ocean City, MD 21842

Job Type: Full-time

Schedule:

  • Day shift
  • Holidays
  • Night shift
  • Weekend availability

Work Location:

  • One location

Apply Now

Royersford, PA

StayBridge Suites Royersford

Full Job Description

Become Part of the Marshall Team……

Marshall Hotels & Resorts is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

First and foremost, we are all here to assist our guests. Everything else is secondary. If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is…….Mike Marshall, President & CEO

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development and growth across the whole organization.

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the Staybridge Suites Royersford as a Director of Sales who can help lead the property to sustainable success. The ideal candidate is one who has experience working in a fast-paced hotel environment with Corporations, Groups and Associations. This is an outstanding opportunity for a dynamic sales leader.

PRIMARY RESPONSIBILITIES

  • Responsible for proactively soliciting and managing group / catering related opportunities.
  • Actively upsells each business opportunity to maximize revenue.
  • Continue relationships with current clients and identify new business from a result of the relationship.
  • The ability to actively sell using a “grass root” sales mentality.
  • Use of internet prospecting to identify and close new business.
  • Work with Regional Sales Director to achieve required personal and team related sales goals.
  • Have current knowledge of hotel rates, strategies, discounts, and promotions.
  • Respond to all sales inquiries, RFP’s, and other leads accurately, timely and in a professional manner.
  • Type correspondence, reports, and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
  • Team management experience required.
  • Other duties as determined by hotel management.

JOB REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 2 years of Director of Sales experience in hospitality.
  • Branded hotel experience preferred; IHG experience highly preferred.
  • Knowledge of Sales Systems, Word, Excel.
  • Complete required Sales Reports.
  • Ability to read and decipher financial reports and records.
  • Strong written and verbal communication skills.
  • Ability to travel if needed.
  • Valid Driver’s License required.
  • Ability to work nights, weekends and holidays as needed.
  • The ability to lift up to 30 pounds.
  • All other duties as assigned.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Sales bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including dental, vision, life, LTD, STD, ALLSTATE plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • Room discounts at all Marshall-managed hotel locations

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com

Location: 88 Anchor Parkway, Limerick Township, Pennsylvania 19468

Job Type: Full-time

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Work Location:

  • One location

Apply Now

Fort Worth, TX

Holiday Inn - Forth Worth Alliance

Job Description

 

Become Part of the Marshall Team……

Marshall Hotels & Resorts is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

First and foremost, we are all here to assist our guests. Everything else is secondary. If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is…….Mike Marshall, President & CEO

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development, and growth across the whole organization.

We are currently seeking a highly motivated and experienced hospitality professional to join our team as a Sales Manager at the Holiday Inn Fort Worth-Alliance who can help lead the property to sustainable success.

The Sales Manager is responsible for establishing the sales effort, identifying key local accounts, and creating awareness and excitement in the Alliance area. Solicit business through a proactive sales approach that incorporates consultative selling skills. Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with hotel.

JOB REQUIREMENTS

  • Solicit and secure business for hotel through a proactive, consultative sales approach and utilize Hotel’s sales process.
  • Utilize current software systems, marketing tools and standard documents.
  • Implement and update hotel marketing tools as needed.
  • Effectively sell property meeting space.
  • Write and utilize a quarterly sales action plan.
  • Cultivate and maintain relationships with key hotel personnel and meet client needs through attending client meetings, creating and maintaining organized show files and responding to client concerns, questions, and problems.
  • Assist with reporting as necessary on a weekly/monthly basis.
  • Provide operational support during shows, driving sales programs with team members and conduct training as needed.
  • Ability to work in a position that has a high volume of accounts and occasional quick turnaround time.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Sales bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, ALLSTATE plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Commuter Benefit options
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com

Job Requirements

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 4 years of prior hotel sales experience required – IHG experience preferred.
  • Knowledge of hospitality industry and sales processes.
  • Ability to read and decipher financial reports and records.
  • Complete required Brand Sales Training.
  • Strong written and verbal communication skills.
  • Highly organized with strong time management.
  • Ability to travel as needed.
  • Basic computer skills: Excel, Word, Outlook.
  • Ability to work nights, weekends and holidays as needed.
  • The ability to lift up to 30 pounds.
  • All other duties as assigned.

Apply Now

Youngstown, OH

DoubleTree Youngstown

Become Part of the Marshall Team……

Marshall Hotels & Resorts is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

First and foremost, we are all here to assist our guests. Everything else is secondary. If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is…….Mike Marshall, President & CEO

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development and growth across the whole organization.

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the DoubleTree by Hilton Youngstown as a Catering Sales Manager who can help lead the property to sustainable success.

The Catering Sales Manager is responsible for growing overall revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service. Solicit new and repeat business through a proactive sales approach that incorporates consultative selling skills. Cultivate and maintain relationships with key hotel personnel to enhance the overall business relationship with hotel.

JOB REQUIREMENTS

  • Respond to a high volume of incoming catering opportunities including e-mails, walk-ins, phone calls and wedding website inquiries.
  • Booking, selling, planning, and coordinating events with a special focus on weddings, and social events while assuring the highest level of customer service.
  • Build and strengthen relationships with existing and new customers to enable future bookings.
  • Execute contracts and BEO’s, prepare invoices for daily events and ensure timeliness of final payments and deposits.
  • Understand the overall wedding and social market, competitor’s strengths and weaknesses, economic trends, supply and demand, and how to sell against them.
  • Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.
  • Works directly with clients and wedding planners gathering necessary information for menu planning, floor plans, room set-up, timeliness, rental orders, décor, cost, and billing details and any other requirements pertinent to their event in a timely manner and assist with those items as necessary.
  • Interacts effectively with all departments within the hotel to ensure guest satisfaction and a positive work environment.
  • Assists in organizing on-site bridal events and attend outside bridal shows.
  • Assists with maintaining social media sites including but not limited to the hotel website, Facebook, Wedding wire and The Knot. Follow up appropriately with past appointments and report any issues and/or client inquiries to the Director of Sales.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Sales bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, ALLSTATE plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Commuter Benefit options
  • Employee Assistance Program (EAP)
  • Room discounts at all Marshall-managed hotel locations

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com

Job Requirements

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Prior hotel catering sales experience or event experience required.
  • Knowledge of Delphi, Word, Excel.
  • Complete required Sales Reports.
  • Strong written and verbal communication skills.
  • Ability to travel if needed.
  • Valid Driver’s License required.
  • Basic computer skills: Excel, Word, Outlook.
  • Ability to work nights, weekends and holidays as needed.
  • The ability to lift up to 30 pounds.
  • All other duties as assigned.

EDUCATION and/or EXPERIENCE

  • 4 years of catering sales or hospitality-related experience required.
  • Ability to read and decipher financial reports and records.
  • Strong written and verbal communication skills.

Apply Now

Erie, PA

Bel-Aire Hotel and Conference Center

Marshall Hotels and Resorts has taken ownership and management of a hotel in the Erie, PA market.

The Senior Sales Manager is primarily responsible for handling customer inquiries and lead requests for groups. The incumbent will work with customers to align customer preferences with hotel needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. This position will also ensure that business is turned over properly and in a timely fashion for quality service delivery. The incumbent is responsible for driving customer loyalty by delivering service excellence throughout each customer experience. This Senior Sales Manager will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. Dependent on the size of the property, the position may also provide day to day supervision to Sales associates.

The Senior Sales Manager has overall responsibility for transacting group customer inquiries and lead requests and achieving revenue and booking goals for their team. Overall, the position is accountable for the following:

  • Respond in a timely manner to incoming group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters.
  • Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Understand the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
  • Ensure business booked is within hotel parameters. Close the best opportunities for the property based on market conditions and the property’s needs.
  • Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
  • Actively up-sell each business opportunity to maximize revenue.
  • Develop and manage catering sales revenue and operation budgets, and provide forecasting reports.
  • Build and maintain strong working relationships with key internal and external stakeholders.
  • Understand and actively utilize company marketing initiative/incentives to close business.
  • Follow up on opportunities uncovered by the proactive sales team.
  • Identify and implement process improvements and best practices.
  • Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes.
  • Establish clear expectations for customers and properties throughout the sales process.
  • Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of property and sales leadership team as appropriate
  • Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand.

Job Requirements

The ideal candidate will possess the following:

  • Minimum of 2 years of relevant sales and marketing group sales experience in the hospitality industry.
  • Relevant university or college qualification or degree.
  • Hospitality experience.
  • Understanding of market dynamics, enterprise level objectives and important aspects of business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
  • Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
  • Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).

Apply Now

Allentown, PA

Americus Hotel

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the Americus Hotel as an Executive Chef who can help lead the property to sustainable success. This hotel in the heart of downtown Allentown, PA was built in the early 1900s and has recently undergone a full restoration to preserve its charm.

Responsibilities:

The Executive Chef is responsible for all aspects of managing and leading the kitchen and kitchen personnel, ensuring the quality preparation of all menu items and proper handling/storage of all food items in accordance with standards. Coordinates the purchase of all food and menu development while maintaining approved food and labor costs, to include monthly inventories to verify budgeted food costs will be maintained.

The following are examples only and are not intended to be all-inclusive or restrictive; other duties may be assigned as necessary.

Manage and direct a diverse crew of culinary professionals.
Hire, coach, train and direct all culinary staff members.
Maintain proper scheduling, employee reviews and initiate pay changes as needed.
Develop Sous Chef and Lead Cook to take on additional leadership and management duties.
Directly responsible for control of labor costs.
Establish presentation techniques and ensure quality standards.
Ensure proper equipment operation/maintenance, proper safety, and sanitation policies.
Responsible for all purchasing and planning of banquets as well as all outlets.
Achieve 100% guest satisfaction through plate presentation and taste.
Stay current and in compliance with all Brand Standards
Maintain a positive attitude which supports a team environment.
Promote positive public relations with special dietary requests and meet with potential wedding clients for tastings.
Effectively communicate both orally and in writing.
Maintain safety, including universal precautions, safe work practices, established fire/safety/disaster plans, risk management and security.
Solicit employee feedback, utilizes an open-door policy, and follow up with employees’ concerns to identify and address these issues.
Work closely with Sales & Catering to foster a client-oriented team environment and successful result.

Job Requirements:

To perform this job successfully an individual must be able to perform each essential job duty satisfactorily.

Four years’ experience as an Executive Chef or Executive Sous.
Proven track record of team management, organizational and coaching skills within the Heart-of-the House.
Solid understanding of a la carte and banquet revenue generation.
Comprehensive knowledge of expense control as it relates to BOH payroll and the forecasting/budgeting of expenses.
Experience with purchasing and inventory systems.
Creative menu development skills.
Strong technical literacy, including Microsoft Word and Excel, payroll management and point of sale systems.
Diplomatic team player able to foster relationships with employees and guests.
Maintain Serve Safe certification for self and supervisory food & beverage personnel.
In addition to a great work environment, our talented team enjoys:

Competitive compensation
Professional development and growth
Paid time off for vacation, holiday and sick
Company-sponsored medical plans including dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
Employee Assistance Program (EAP)
Room discounts at all Marshall-managed hotel locations

A History of Excellence
Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

Apply Now

Allentown, PA

Americus Hotel

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the Americus Hotel as an Executive Housekeeper who can help lead the property to sustainable success. This hotel in the heart of downtown Allentown, PA was built in the early 1900s and has recently undergone a full restoration to preserve its charm.

The Executive Housekeeper is responsible for the daily operation of the Housekeeping Department necessary to maintain guest rooms and public areas to the highest standards.

JOB RESPONSIBILITIES

Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training, and development.
Assists general manager in the development of the department’s annual budget. Monitors performance against plan.
Establishes and maintains cost control systems for staffing, inventories (linen, terry, OS&E and cleaning supplies).
Enforces policies and procedures.
Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
Schedules staff according to labor standards and forecasted business levels.
Prepares daily assignment sheets for all housekeeping and laundry associates.
Maintains cleanliness quality based on hotel objectives and brand standards.
Monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
Compiles and reports accurate status of “the house” to the front desk department.
Works with the General Manager to enforce standard procedures for the acceptance, security and return on guest lost and found items.
Maintains standard procedures for security of rented and leased equipment.
Maintains productivity and labor cost goals.
Works with finance to conducts formal inventories of linen, supplies and equipment as required.
Orders and receives supplies so as to maintain adequate inventory levels.
Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
Maintains departmental key control.
Maintains deep cleaning program.
Acts as Manager on Duty as required.
Conducts monthly department meetings.
Attends weekly staff meetings.
Complete projects as directed by management.

JOB REQUIREMENTS

Over two year’s managerial experience in Housekeeping or a hospitality service-related field with high customer/client contact required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to communicate effectively in written format and oral presentations.
Ability to multi-task and establish priorities.
Ability to maintain organization in a changing environment.
Exhibits initiative, responsibility, flexibility and leadership.
Possesses a thorough knowledge of contract administration and office procedures.
Ability to use working knowledge of working environment to meet established goals and objectives.
Computer skills to include: Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook, and ability to learn front office system.
In addition to a great work environment, our talented team enjoys:

Competitive compensation
Professional development and growth
Paid time off for vacation, holiday and sick
Company-sponsored medical plans including dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
Employee Assistance Program (EAP)
Room discounts at all Marshall-managed hotel locations

A History of Excellence
Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

Apply Now

Allentown, PA

The Americus Hotel

We are currently seeking a highly motivated and experienced hospitality professional to join our team at the Americus Hotel as a Director of Sales who can help lead the property to sustainable success. The ideal candidate is one who has experience working in a full-service hotel environment with Corporations, Groups and Associations. This is an outstanding opportunity for a dynamic sales leader. This historic property is currently under renovations and is set to open in April of 2021.

JOB RESPONSIBILITIES:

  • Responsible for proactively soliciting and managing group / catering related opportunities.
  • Actively upsells each business opportunity to maximize revenue.
  • Continue relationships with current clients and identify new business from a result of the relationship.
  • The ability to actively sell using a “grass root” sales mentality.
  • Use of internet prospecting to identify and close new business.
  • Work with Regional Sales Director to achieve required personal and team related sales goals.
  • Have current knowledge of hotel rates, strategies, discounts, and promotions.
  • Respond to all sales inquiries, RFP’s, and other leads accurately, timely and in a professional manner.
  • Type correspondence, reports, and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
  • Team management experience required.
  • Other duties as determined by hotel management.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 2 years of Director of Sales experience in hospitality.
  • Marriott / Hilton / IHG experience preferred.
  • Knowledge of Sales Systems, Word, Excel.
  • Complete required Sales Reports.
  • Ability to read and decipher financial reports and records.
  • Strong written and verbal communication skills.
  • Ability to travel if needed.
  • Valid Driver’s License required.
  • Ability to work nights, weekends and holidays as needed.
  • The ability to lift up to 30 pounds.
  • All other duties as assigned.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Sales bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday and sick
  • Company-sponsored medical plans including dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • Room discounts at all Marshall-managed hotel locations

A History of Excellence

Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isn’t the right fit for you, please visit our website to view other opportunities at www.marshallhotels.com

Apply Now