Great location downtown within walking distance to major venues.

Radisson Hotel Cleveland-Gateway is ideally situated near premier downtown attractions like Playhouse Square and Progressive Field. Quicken Loans Arena is across the street from the hotel. In the East 4th Street district, a five-minute walk away, enjoy outstanding dining and live entertainment

Marshall Hotels & Resorts Inc. assumed the management of the Radisson Hotel – Gateway on Dec 1, 2011. Upon takeover of this asset we found many Radisson standards not in place, cost controls were ineffective and the property needed significant capital. Marshall Hotel & Resorts oversaw a multi-million dollar improvement plan including upgrades to the restaurant, guest elevators and common areas. Marshall Hotels brought in a new leadership team, focused on guest satisfaction and QA scores. We renegotiated all existing contracts and lowered expenses. Instituted cost management procedures, developed and executed a comprehensive strategic sales plan and applied aggressive revenue management strategies.

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Guest Satisfaction

Prior to Takeover Overall Experience Score 28.66 Overall Service Score 8.46
Repositioned Overall Experience Score 34.57 Overall Service Score 8.96

Performance Highlights

  • Improved ADR 15.6% in 2016 over 2015
  • Improved total revenue 12% in 2016 over 2015
  • Improved GOP 64.6% in 2016 over 2015