Assistant General Manager

Assistant General Manager

Become Part of the Marshall Team……
Marshall Hotels & Resorts is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. We are currently seeking a highly motivated and experienced hospitality professional to join our team at the beautiful newly renovated The Danville Bee- an Urban Boutique Hotel as an Assistant General Manager who can help lead the property to sustainable success.

Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

First and foremost, we are all here to assist our guests. Everything else is secondary. If you don’t see our associates assisting a guest, you’re bound to watch them assisting someone who is…….Mike Marshall, President & CEO

You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development and growth across the whole organization.

This experienced Assistant General Manager will help to oversee all facets of our hotel. This property requires a hands-on professional to help oversee the day-to-day operations and financial performance of the hotel in cooperation with Marshall’s proven corporate support structure.

Job Description:
The successful candidate is one that values his or her associates based on the understanding that it is the line managers and staff members that create the service environment and the Guest experience that ensures success in our hotels. While the successful candidate need not be certified in the accounting field, he or she will be responsible for reading and understanding the property’s budget and profit and loss statements; be able to affect change in expenses to accommodate revenue variations; help oversee staffing levels and understand the impact of labor costs; and be able to support the day-to-day sales effort and marketing initiatives. Human resource management and the creation of a “team culture” is a key component to the success of this individual. In addition, the successful candidate will possess the following.

  • Strong guest service skills required.
  • Ensure property hiring and employee practices comply with company and legal requirements striving for a culturally diverse workforce.
  • Select, train, and direct associates as necessary keeping them well versed in all policies and procedures.
  • Work 4-5 Front Desk shifts each week.
  • Remain highly visible and be readily available for guests at all times.
  • Aggressively reduce accidents and minimize worker’s compensation and unemployment claims and resulting costs.
  • Receives and resolves or assists in resolving guest complaints and employee issues.
  • Perform Manager on Duty shifts.
  • Perform other duties as assigned to meet business objectives.

Job Requirements
Only those candidates that meet the following criteria will be considered:

  • Education/Experience: Associate degree or equivalent from a two-year college or technical school; or two years related experience and/or training in a hotel environment; or equivalent combination of education and experience.
  • Minimum of one (1) year experience as an Assistant General Manager or Front Office/Desk Manager of a branded or boutique hotel property.
  • Verifiable history of helping to lead a hotel to success in terms of financial performance (P&L), guest satisfaction, and revenue performance. Track record of employment stability.
  • Thorough understanding of budget creation and implementation.
  • Professional references from the hospitality industry.
  • Organized, goal-oriented, self-motivated, and energetic with a strong desire to achieve success.
  • Ability to drive GOP, Flow thru and NOI per key.

In addition to a great work environment, our talented team enjoys:

  • Competitive compensation
  • Professional development and growth
  • Paid time off for vacation, holiday, and sick
  • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, ALLSTATE plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and
  • Flexible Spending Plans for Medical and Dependent Care
  • Employee Assistance Program (EAP)
  • 401k retirement plan
  • Room discounts at all Marshall-managed hotel locations

Location: 420 Patton Street, Danville, Virginia 24541

Job Type: Full-time

Schedule:

  • Day shift
  • Holidays
  • Night shift
  • On call
  • Weekend availability

Work Location: One location