Assistant General Manager

Assistant General Manager

Marshall Hotels & Resorts seeking a proven full-service Assistant General Manager for the newly renovated and newly opened DoubleTree by Hilton Youngstown Downtown. Click APPLY NOW for full details. The successful candidate coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties:

  • 70% Management
  • Directly oversees the functions of the Rooms Department, including the Front Office and Housekeeping Department
  • Establishes department policies and performance guidelines for the Rooms Department
  • Motivates staff and acknowledges strong performance and provides support where needed
  • Assigns duties to managers and staff, observes performance to ensure adherence to hotel policies and established operating procedures
  • Provides training, including safety training, to staff
  • Reviews employee performance and conducts personnel actions such as disciplinary actions, coaching and terminations
  • Responsible for understanding and enforcing attendance guidelines set forth in the employee handbook
  • Receives and resolves or assists in resolving guest complaints and employee issues
  • Participates in weekly Revenue calls
  • Performs Manager on Duty shifts
  • Performs functions of the General Manager in their absence
  • 30% Other Duties as assigned
  • Covers shifts at the front desk as needed
  • Corresponds with group and travel agents to answer special requests for rooms and rates
  • Assists with sales and marketing efforts as directed
  • Answers inquiries pertaining to hotel policies and services
410.749.8464
info@marshallhotels .com
South Division Street Salisbury, Maryland, 21804, United States