General Manager

General Manager

We are currently seeking a highly motivated and experienced hospitality professional to join our team as a General Manager at the Americus Hotel by Wyndham who can help lead a property to sustainable success. This hotel in the heart of downtown Allentown, PA was built in the early 1900s and has recently undergone a full restoration to preserve its charm.

Job Requirements

The successful candidate is one that values his or her associates based on the understanding that it is the line managers and staff members that create the service environment and the Guest experience that ensures success in our hotels. While the successful candidate need not be certified in the accounting field, he or she will be responsible for reading and understanding the property’s budget and profit and loss statements; be able to affect change in expenses to accommodate revenue variations; oversee staffing levels and understand the impact of labor costs; and be able to support the day-to-day sales effort and marketing initiatives. Human resource management and the creation of a “team culture” is a key component to the success of this individual. In addition, the successful candidate will:

Ensure property hiring and employee practices comply with company and legal requirements striving for a culturally diverse workforce
Select, train, and direct department supervisors and other associates as necessary keeping them well versed in all policies and procedures
Have current knowledge of hotel rates, strategies, discounts and promotions
Lead the sales effort of the hotel, including developing new accounts, maintaining existing accounts, implementation of sales and marketing strategies so as to maximize profits of the hotel while maintaining customer satisfaction
Remain highly visible and be readily available for guests at all times
Aggressively reduce accidents, and minimize worker’s compensation and unemployment claims and resulting costs
Perform a high level of oversight of Food & Beverage operations
Perform other duties as assigned to meet business objectives


Only those candidates that meet the following criteria will be considered:

Minimum of two (2) years’ experience as a General Manager
General Manager with full-service experience given preferred consideration
Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR)Track record of employment stability
Thorough understanding of budget creation and implementation
Professional references from the hospitality industry
Experience working through a PIP preferred
Organized, goal oriented, self-motivated and energetic with a strong desire to achieve success
Ability to drive GOP, Flow thru and NOI per key
Wyndham experience a plus
In addition to a great work environment, our talented team enjoys:

Competitive compensation
General Manager bonus program
Professional development and growth
Paid time off for vacation, holiday and sick
Company-sponsored medical plans including dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
Employee Assistance Program (EAP)
Room discounts at all Marshall-managed hotel locations

A History of Excellence
Who We Are

Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&R’s typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts.

info@marshallhotels .com
South Division Street Salisbury, Maryland, 21804, United States